Awanio is committed to protecting your personal data. This privacy policy (“Privacy Policy”) governs Awanio’s use of data collected by us, including any and all personal data. Personal data is information that relates to you and may identify you as an individual. We use your personal data in line with all applicable laws. To ensure compliance and to align with Awanio’s values around trust and transparency we have a team of privacy champions responsible for continuously implementing our global privacy program.
Who we are:
This privacy policy applies to PT Awan Komputasi Teknologi, Indonesia corporation with headquarters in Jakarta and its affiliated subsidiaries (collectively, “Awanio,” or “we“, “us“, “our“). We operate in various offices around the world and we partner with distributors and system integrator across the globe.
What we do:
Awanio’s mission is to improve the local cloud ecosystem capabilities to exceed the global competitiveness. To achieve our mission we enter into agreements with:
How to contact us:
We regularly review our compliance with this Privacy Policy. Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed in the first instance to privacy@awan.io or by mail to PT. Awan Komputasi Teknologi, Office 8 Building, Floor 18 Unit A, SCBD Lot. 28, Jl. Jend Sudirman Kav. 52-53, Senayan, Kebayoran Baru, South Jakarta, Indonesia, Attn: Privacy Questions.If Awanio does not satisfactorily answer your questions or concerns, you may also contact the following for advice, support or complaints:
Much of this Privacy Policy is divided into sections based on the way you may interact with Awanio. You are either a Site Visitor, a User and/or a Business Partner (as defined below). Please determine what user type you are. For each user type we’ve explained what information we collect and why, what cookies and other similar technologies we use, how we share such information and your rights.
Demo Form
We collect personal data on demo form such as Name, Email, and Phone that you already consent to give the data. The personal data will be directly sent to the Slack channel and will be responded by the Awanio team to prepare the platform demo. The personal data based on the demo form is not used for other purposes other than the platform demonstration.
Partner Form
The partnership form is placed on the website, and the website visitor that wants to be an Awanio partner should fill out the partnership form. The personal data on the partnership form such as :
The purpose to collect this data is to decide which partner will be chosen as the Awanio official partner. Awanio will contact partners based on the personal data they put in the form. The data does not share for other purposes and only accessed by the Awanio business team.
Deployment Form
Deployment form use to identify the environment of the client’s server. Awanio need to know the information to provide the installation plan and the personal data involved in the form to collect the person in charge of contact. We collect name and contact information for this purpose. However, the form is used when you decide to use Awanio platform and we are in the phase of deployment to your server.
Cookies
Cookies are small text files that are stored on your computer when you visit our website and allow us to reassign your browser. Cookies store information such as your language setting, the duration of your visit to our website or the information you enter there.
The cookies used on this website are:
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
Legal basis
The legal basis for processing the data you entered in every form is Personal Data Protection Law (PDPL) Chapter V Article 16(2).
Data storage – duration
We will delete the data we received from you in establishing contact either as soon as it is no longer required to fulfil the purpose for storing it, as soon as your concern has been dealt with in full and no further communication with you is necessary, or if you wish us to delete the data.
Objection
You can refer to our officer at any time with respect to deleting the data to your query (see in the “How to contact us:” section for contact details). However, this might also mean that we cannot fully deal with your concern.
We also collect your personal data when you yourself give your approval to do so – for example when you want us to contact you. Of course, personal data transferred in this manner is solely used for the purpose intended: establishing contact.
These details are provided voluntarily and, in these cases, are initiated by you yourself. Provided the details supplied are details of communication channels (such as email address, phone number), we will use these channels to contact you to deal with your concerns.
Awanio has a dedicated security team. We maintain tight controls over the personal data we collect, retaining it in firewalled and secured databases with strictly limited and controlled access rights, to ensure it is secure. Please contact us for more information.
Business Partners have access to certain password-protected features of the Awanio Cloud Management Platform. Business Partners are responsible for keeping this password confidential and for ensuring the same for their employees and/or their agents. Please remember that, unfortunately, the transmission of information via the internet is never completely secure. A common Internet scam is known as “spoofing” or “phishing.” This occurs when you receive an email from what appears to be a legitimate source requesting personal data from you. Please be aware that we will not send you any emails requesting you to verify credit card, bank information, or any other personal data. If you ever receive an email that appears to be from us requesting such information from you, do not respond to it, and do not click on any links appearing in the email. Instead, please forward the email to us at privacy@awan.io, as we will investigate instances of possible Internet fraud.
When we transfer personal data from Indonesia to any other country, we will ensure such transfers are in compliance with relevant data protection laws, including, if applicable, Indonesia Data Protection Law. In other words, your rights and protections remain with your data and we used approved contractual clauses and other measures designed to ensure that the recipients of your personal data protect it. However, we do not have plan to transfer your personal data to third parties in or outside Indonesia for now.
If you are an Indonesian resident, you have certain data protection rights, covered by Personal Data Protection Law (PDPL). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at privacy@awan.io. In certain circumstances, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in Indonesia.
We may change this Privacy Policy from time to time. We will place a prominent notice that will be visible to you as a Site Visitor or Business Partner, but we do not have a means of advising Users of an update by way of notice. You should check back here periodically to see if the Privacy Policy has been updated as we will always show the date of the latest modification of the Privacy Policy at the top of the page so you can tell when it was last revised.
None of our services are intentionally directed at children under 17. We do not knowingly collect personal data from anyone under 17 years of age. If we determine upon collection that a Site Visitor, a User or a Business Partner is under 17, we will not use or maintain his/her personal data. If we become aware that we have unknowingly collected personal data from a child under the age of 17, we will make reasonable efforts to delete such information from our records. If you’re a kid, please go play in the yard, don’t use or interact with Awanio Platform!
We do not collect or receive any sensitive categories of personal data.